[PConline talk] For electronic products, after-sales warranty is always not needed when there is no feeling, when it is needed, it is just as reassuring as desperation. Occasionally there will be users through the QQ group to the Beastmaster to consult some of the interpretation of the warranty terms, this is not a simple three or two sentences to speak clearly, because it involves a lot of things, unlike the graphics card can run like a minute Intuitively, we conclude that “it’s not good, it’s strong, it’s not strongâ€. So today, Beastmaster tried to disguise the ordinary white that was damaged on the motherboard, and called the after-sales service center of the three major Taiwanese brands to ask for help. Who can help quickly? I solved the problem of repairing the motherboard. In order to postpone the sale of the phone when it is more reasonable, of course, first of all to simulate a fair rework scene, 1 damage to the motherboard model; 2 purchase place; 3 purchase time; 4 invoice. Haha, with this well-planned form, and ready questions - First, my motherboard is broken, will the customer service brother help me with the warranty? (Test the professionalism of the customer service, and how to deal with it is easy for Xiao Bai) Second, my motherboard is bought by Taobao, but the store has closed down, was shipped in Hangzhou at the time, and the invoice was not. (This is what people are most concerned about. Is it possible to purchase Genius across the country? How do you handle invoices?) 3. Can I guarantee my nearest repair point in Guangzhou? Where is the maintenance point address? Can you guarantee the warranty period? Is there a warranty charge? How about the courier fee? Find and call their motherboards after-sales calls through the official website, try to let them help me solve the after-sales problem, to see which service is best! The following is a three-session recording: â— Asus - There were a total of two recordings, because I called ASUS after two sales calls. Before the first call, he must ask me to provide the SN code to continue the warranty process. So I quickly ran into the evaluation room and pulled out a B85 motherboard. Call ASUS sales phone. However, the person who answered the phone for the second time was not the original customer service clerk... and he was not entangled in the SN code and the communication was smoother. Haha. Comments: The second ASUS customer service attitude is very good, and the after-sales process is also a good execution, the two Asustek customer service are the first to mention the SN code, which shows that Asus to control the responsibility of shipping and after-sales throughout Are in place. First provide the SN code to confirm whether the motherboard is still under warranty and the main board shipping location (these information can be obtained at the SN code), and then need to be repaired according to the place of shipment. If there is an invoice, I can carry out the warranty in Guangzhou, but if there is no invoice, then I can only send the motherboard back to the shipping point of Hangzhou for sale. As far as the warranty period has been exceeded, it is still very good to have paid repairs. â— Gigabyte - Comments: The service attitude of Gigabyte customer service is very good, and the entire after-sales process is not ambiguous, and the white user has strong enforceability. First confirm your damaged motherboard model (the purpose is to confirm whether it is insured, there is no possibility of maintenance, if it is the G41 kind of ancient motherboard is basically no need to repair, and if it is Z170 then it must also be within the warranty period) Since my is a B85 motherboard, which happens to be a product of 2013, he needs me to provide SN code to confirm whether it is still under warranty. However, because I don't have a motherboard around, the SN code can only be pushed by the motherboard. Passed. After that, I went back to the warranty details and confirmed that even if my motherboard is purchased in Hangzhou and there are no invoices, they can quickly contact the general agent in Guangzhou to let me contact you for repairs. The code confirms that if my motherboard is still within the warranty period (if the invoice is available, the invoice time will prevail), it will help me to repair it for free. If you have exceeded the warranty period, you can also carry out a paid warranty, and this fee has a clear standard for asking price. If the products purchased in different places need to pay a certain courier fee to the agent, it is still very reasonable and likes it. â— MSI - Comments: MSI's customer service expertise is equally good. From the start, first confirm the motherboard model and SN code. Then of course I don't have SN code. Then the significance of the SN code is to confirm whether the motherboard is still under warranty, whether or not there are invoices, and where the motherboard is purchased, can be sent to my nearest Shenzhen factory for repairs, because MSI Guangzhou has no after-sales point . If you confirm that my motherboard is still under warranty by SN code, you can repair it for free, I only need to pay the freight sent to Shenzhen this process, after the repair of the freight borne by MSI. If you have already exceeded the warranty period, you can also provide me with paid paid repairs. The same is sent to Shenzhen factory, which means that they all support Quanguolianbao. Comparing and summarizing the after-sales service of the three Taiwanese giants: Since all of them were products of 2013, Gigabyte had already started to promote 4 years of warranty at that time (in the first month after purchasing the main board, it was registered in the invoice information to get an upgrade for 4 years, but since my simulation of the motherboard is no invoice , so the above three B85 are only 3 years warranty. The customer professionalism and attitude of the three companies are all very good. Anyway, there are recordings. Everyone is more than welcome to comment on their customer service in the comment area. Anyway, your evaluation will be an important reference for their after-sales service improvement. For the remote warranty, I was in Guangzhou, and in the absence of an invoice, only Gigabyte allowed me to go to Guangzhou Tianhe Ship's general agent to carry out the main board repair. This is still worthy of praise; All three warranty terms are very similar, that is, free warranty during the warranty period, the warranty period only need to pay for replacement parts and courier costs to maintain the same, but they are still very good. If you have to subdivide one point, in terms of current warranty policy, Gigabyte is better than Asus and Asus are better than MSI. In recent years, Asustek and Gigabyte have both upgraded their after-sales terms, making the warranty period stronger than MSI for 3 years. Both of them have a warranty period of 4 to 5 years (4 years for regular models and 5 years for high-end models). Therefore, at this point, MSI's 3-year warranty is lagging behind Gigabyte ASUS; and if there are invoices, ASUS and Gigabyte can provide the same after-sales service and be able to carry out after-sales in the immediate vicinity; but if there is no invoice Gigabyte can be repaired anywhere in the country. Even if the motherboard is purchased in Hangzhou, I can repair it in Guangzhou. But if it is an ASUS motherboard, I can only express it back to Hangzhou. This way, the logistics cost and time will be more high. Therefore, Gigabyte's after-sales service is currently better than Asustek's. After all, the more recent point of sale means that I have more selectivity. I can drive myself to the on-spot after-sales service on the spot, or use a cheaper courier fee and a shorter one. Time to the nearby point of sale to solve the problem. to sum up: In fact, the unsolicited after-sales service of the motherboard is only a microcosm of 3C product sales. For 3C products, after-sales service is one of the most important components of the service. Although the users who use the after-sales service may be less than 1%, due to the user The base number is quite large (annual shipments of optical motherboards are tens of millions), which means that the total number of users who want to use this service is not small. In addition to the main board, the competition for other 3C products after-sales service will also become increasingly fierce. Whoever can provide more reliable and high-quality after-sales service will win more user groups. This process is gradually accumulating. Therefore, it is also hoped that all 3C product manufacturers will be able to upgrade their after-sales services and improve their competitiveness. This is very good both for the establishment of brand image and for the consumer experience. 7.5 Mm Nano Tip,Smart Pen Infrared,Infrared Pen Touch,Slim Infrared Pen Shenzhen Ruidian Technology CO., Ltd , https://www.wisonen.com
High-end models can be registered Platinum members Platinum members have a five-year warranty + first-year door-to-door warranty only SN code can be across-the-board China warranty ASUS medium and low-end models four-year warranty, one year replacement (to be registered in the first month of purchase)
ASUS TUF Series Five Year Warranty, One Year Renewal With Invoice Can Be Available in Different Countries Without Warranty No Invoice With SN Code Can Only Return Shipment To Ensure MSI Full Range Three Years Free Warranty Only With SN Code Can Be Available In Different Countries 
And Asustek will need to purchase invoices (even if it is off-site invoices) to be able to carry out warranty in Guangzhou, otherwise it should be based on the SN code to confirm the shipping location, and then the main board mailed to the total generation of shipping locations for sale;
MSI is also able to achieve the nearest repair without an invoice, but Guangzhou does not have MSI after-sales points, so whether or not there is an invoice, whether in the warranty period, I can only send the motherboard to MSI's Shenzhen factory for repair. 
High-end models can be registered Platinum members Platinum members have a five-year warranty + first-year door-to-door warranty only SN code can be across-the-board China warranty ASUS medium and low-end models four-year warranty, one year replacement (to be registered in the first month of purchase)
ASUS TUF Series Five Year Warranty, One Year Renewal With Invoice Can Be Available in Different Countries Without Warranty No Invoice With SN Code Can Only Return Shipment To Ensure MSI Full Range Three Years Free Warranty Only With SN Code Can Be Available In Different Countries
Pretend to visit each motherboard brand after the sale of White! Guess who is best
Analog Warranty Models and Scenes
Simulated damage Motherboard Purchase place Purchase time My location GIGABYTE B85-HD3 Taobao shop in Hangzhou Taobao shop closed down No invoice in April 2014 Guangzhou Asus ASUS B85-A MSI MSI B85M-E45 Why did you simulate that year's sales? The models are all listed in 2013 in order to simulate off-site purchases that cannot be contacted. The seller is now in the period of March 2017 which is close to 3 years (at the time it was not yet universally available for 4 years) because I was in Guangzhou. Three major Taiwan brand brand warranty summary
Gigabyte low-end model four-year warranty (to be registered in the first month of purchase) Analog Warranty Models and Scenes
Simulated damage Motherboard Purchase place Buy time My location Gigabyte GIGABYTE B85-HD3 Taobao shop Hangzhou Delivery Taobao shop closed down No invoice in April 2014 Guangzhou Asus ASUS B85-A MSI MSI B85M-E45 Why is this simulation so popular? The models are all listed in 2013 to simulate off-site purchases. The seller could not be contacted. The time is now close to the 3-year guarantee period in March 2017 (there was no universal coverage for 4 years at the time) because I was in Guangzhou. Three major Taiwan brand brand warranty summary
Gigabyte low-end model four-year warranty (to be registered in the first month of purchase)